1. Purpose and Scope
This document sets out the Responsible Gaming policy that applies to access and use of gaming services provided by Pure Casino Calgary in Canada. It defines the obligations of the company toward players, the tools and procedures available to support safer play, and the responsibilities that players accept when using these services.
Gambling involves inherent risk and may lead, for some individuals, to financial, psychological, or social harm. This policy is intended to establish safeguards, provide access to accurate information, and ensure that relevant support resources are clearly identified and available.
2. Core Principles
The following principles apply to responsible gaming at Pure Casino Calgary:
- Gambling is a form of entertainment and must not be treated as a source of income or as a method of recovering financial losses.
- All games offered are based on chance. Outcomes are determined by random processes, and no strategy guarantees a win.
- Players are responsible for managing their own time and money when gambling.
- Gambling by minors is not permitted. The minimum legal age to gamble in Alberta is 18 years.
3. Player Obligations
By accessing gaming services at Pure Casino Calgary, players confirm and agree that:
- They are at least 18 years of age and legally permitted to gamble in Alberta, Canada.
- They are not subject to a self-exclusion order from any provincial or national program.
- They are gambling with funds they can afford to lose and are not using borrowed money or funds required for essential expenses.
- They will not attempt to circumvent account controls, limits, or exclusion measures.
Players are expected to review their account activity regularly and to contact the company if they believe their gambling behavior is causing harm.
4. Responsible Gaming Tools
Pure Casino Calgary provides tools intended to assist players in managing their gambling activity. These tools are available through the player account and may be activated at any time, subject to applicable procedures.
4.1 Deposit Limits
Players may set daily, weekly, or monthly deposit limits on their account. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period before the increase is applied. Requests to decrease a limit take effect immediately.
4.2 Session Time Limits
Players may set a maximum duration for individual gaming sessions. When the session limit is reached, the player will be notified and the session will end.
4.3 Loss Limits
Players may set a maximum amount they are willing to lose within a defined period. Once the loss limit is reached, further play is restricted until the period resets or the player contacts support to review the limit in accordance with the applicable cooling-off rules.
4.4 Reality Checks
Players may activate periodic notifications that display the duration of the current session and a summary of account activity. These notifications are intended to support informed decision-making during play.
4.5 Temporary Time-Out
Players may request a temporary suspension of their account for a defined period. During a time-out, the account is inaccessible for all gaming activity. Time-outs may be set for periods ranging from 24 hours to several weeks.
4.6 Self-Exclusion
Players who believe their gambling is causing harm may request permanent or long-term self-exclusion from Pure Casino Calgary. Self-exclusion requests are processed as promptly as operational processes allow. Once self-exclusion is active, the account is closed and the player is prohibited from opening a new account for the duration of the exclusion period.
Players in Alberta may also enroll in provincial self-exclusion programs administered by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). Pure Casino Calgary cooperates with applicable provincial self-exclusion frameworks and will not knowingly permit a self-excluded individual to access gaming services.
5. Age Verification and Identity Verification
Pure Casino Calgary applies age and identity verification procedures to player accounts. Players are required to provide valid government-issued identification before withdrawals are processed and at any point when the company has reason to verify account details.
Verification may include submission of a government-issued photo identification document, proof of address, and in some cases banking documentation. Accounts that cannot be verified will be restricted until verification is completed.
Individuals under the age of 18 are not permitted to open an account or access gaming services.
6. Identifying Problem Gambling
Pure Casino Calgary staff receive training to identify behavioral indicators that may be associated with problem gambling. Players who exhibit patterns such as extended uninterrupted sessions, repeated attempts to override limits, or communications indicating financial or emotional distress may be contacted by a responsible gaming team representative.
Players are encouraged to assess their own behavior. Warning signs that gambling may be causing harm include:
- Gambling with money needed for essential expenses such as rent, food, or bills.
- Borrowing money to fund gambling activity.
- Concealing gambling activity from family members or others.
- Using gambling as a means of escaping stress, anxiety, or other emotional difficulties.
- Attempting to recover losses by continuing to gamble.
- Feeling unable to stop gambling despite a desire to do so.
If any of these signs are present, players are advised to use the self-exclusion or time-out tools described in Section 4 and to contact an appropriate support service.
7. Support Resources
The following verified support organizations are available to players in Canada who require assistance with problem gambling:
Gamblers Anonymous Canada
- Phone: 1-855-222-5542
- Email: [email protected]
Responsible Gambling Council (RGC)
- Phone: +1 (416) 499-9800
- Address: 411 Richmond Street East, Suite 205, Toronto, ON M5A 3S5
ConnexOntario (for Ontario residents)
- Available for mental health, addictions, and problem gambling referrals
Players in Alberta may also contact the AGLC or provincial health services for referrals to gambling addiction counseling and support programs.
Pure Casino Calgary does not provide counseling or therapeutic services directly. Players requiring clinical support are directed to qualified external providers.
8. Responsible Marketing
Promotional communications from Pure Casino Calgary are not directed to individuals who are self-excluded or who have activated responsible gaming restrictions on their accounts. Promotional materials are not intended to encourage excessive gambling or to misrepresent the nature of gaming outcomes.
9. Policy Review
This Responsible Gaming policy is reviewed periodically to reflect changes in applicable regulations, provincial requirements, and industry standards in Canada. Players are advised to review this document regularly. The current version of this policy is available at all times through the Pure Casino Calgary website.
10. Contact
Players with questions regarding this policy, or who wish to activate or modify any responsible gaming tool, may contact Pure Casino Calgary through the official support channels listed on the company website.